- Date
- 1/18/2022
- Report number
- OR0003396700
- Type
- Licensing Violation
- Level
- 2 - Minor harm or potential for moderate harm
- Allegation
- Failed to meet the scheduled and unscheduled needs of residents
- Result
- Substantiated
- Findings
- Based on interview, observation, and record review, it was confirmed the facility does not have enough staff to meet the scheduled and unscheduled needs of the residents. Findings include: Record review for site visit on 8/31/2022 of the staff schedule for August 2022,
timecards for August 15th-16th, the posted staffing plan and call light logs from 8/22/2022-8/26/2022. Review of the call light logs reveal 169 times where the call lights exceed a 16-minute response time. Out of the 169 times 10 of them exceeded an hour with the longest response time being 1:58:42 wait time. Review of the staff schedule shows multiple days where they were understaffed. Compliance Specialist (CS) observed 2 caregivers (CG) and 2 med aides (MA) to be on duty during site visit on 8/31/2022, which does not reflect the posted staffing plan or the ODHS ABST. During separate onsite interviews on 8/31/2022, Staff #1 (S1) stated that there was a 3-week time where there was no housekeeper and services were missed. Staff #4 (S4) stated that showers regularly get missed and room tidies do not get done. S4 stated that there was a day in the beginning of the month were there was only one CG working who felt overwhelmed. Resident #2 (R2) stated it can take over 20 minutes to respond to call lights.