Pacific Living Centers of Bend

About these reports

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Annual reporting requirements

Each year, assisted living and residential care facilities must report information on:

• Retention of direct care staff
• Compliance with staff training requirements
• Number of resident falls that result in injury
• Incidence of use of antipsychotic medications for non-standard purposes
• Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the on the Residential Care Quality Metrics Program web page.

Available reports

• 2024
• 2023
• 2022
• 2021
• 2020