Provider Details - Brookdale Troutdale | Licensed Long-Term Care Settings Search

Brookdale Troutdale

1201 SW CHERRY PARK ROAD
Troutdale, OR 97060

Administrator name: MELISSA ZENTZ

ID: 50A236
Status: Open
Type: Residential Care Facility
Licensed beds: 61
Accepts Medicaid: Yes
Memory Care: Yes

Owner: Brookdale Senior Living Communities, Inc

111 WESTWOOD PL STE 400
Brentwood, 37027

Owner since: 2/17/2009

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

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Licensing inspections evaluate a provider’s compliance with rules and laws. Licensing surveyors look at a variety of factors, including quality of care and services provided, as well as the condition of the provider’s physical structure, equipment, staffing levels, policies, procedures and finances. Under federal requirements, nursing facilities receive recertification inspections and inspections following a complaint investigation. The inspections represent a snapshot of the provider’s compliance with regulatory requirements at the time the inspection took place.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Brookdale Troutdale
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
3/12/2025	BGHK	Complaint Investig.	1
3/12/2025	E38I	Complaint Investig.	1
4/22/2024	XG3Z	Validation	25
4/4/2024	V4MU	State Licensure	0

4 records found

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Brookdale Troutdale
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to follow care plan Failed to investigate injury of unknown origin to rule out abuse Failed to properly plan care Failed to protect resident from inappropriate sexual contact Failed to protect resident from rough treatment Failed to provide safe environment	Level Level Between And	Type Type Abuse: Financial abuse Abuse: Neglect Abuse: Physical Abuse
1/22/2026	00452697-AP-404905	Failed to address resident's behavior	2	Abuse: Neglect
7/26/2025	00416418-AP-368119	Failed to provide safe environment	2	Abuse: Neglect
7/26/2025	00416879-AP-368130	Failed to provide safe environment	2	Abuse: Neglect
5/30/2025	00406061-AP-357110	Failed to properly plan care	2	Abuse: Neglect
4/12/2025	00395702-AP-346437	Failed to properly plan care	2	Abuse: Neglect
2/10/2025	00383149-AP-333705	Failed to properly plan care	2	Abuse: Neglect
2/9/2025	00384684-AP-335216	Failed to properly plan care	2	Abuse: Neglect
2/9/2025	00384687-AP-335231	Failed to properly plan care	2	Abuse: Neglect
2/6/2025	00382614-AP-333397	Failed to follow care plan	2	Abuse: Neglect
1/8/2025	00376098-AP-326518	Failed to properly plan care	2	Abuse: Neglect

41 records found | Page 1 of 5

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Brookdale Troutdale
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to administer medication as ordered Failed to assist with toileting Failed to assist with transfer Failed to assure timely medical treatment Failed to comply with nursing delegation requirement Failed to cooperate with an investigation Failed to follow care plan Failed to have medication available Failed to keep medication record current or accurate Failed to perform adequate screening or assessment Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from physical abuse Failed to protect resident from verbal abuse Failed to provide a safe medication administration system Failed to provide appropriate staffing Failed to provide infection control Failed to provide medical treatment as ordered Failed to provide safe environment Failed to report potential or suspected abuse Failed to submit timely or adequate staffing documentation Failed to use an ABST	Level Level Between And	Type Type Licensing Violation
4/12/2026	00471097-AP-423529	Failed to assist with transfer	2	Licensing Violation
4/10/2026	CALMS - 00108283	Failed to perform adequate screening or assessment	2	Licensing Violation
10/7/2025	CALMS - 00101539	Failed to cooperate with an investigation	2	Licensing Violation
8/19/2025	00421500-AP-372945	Failed to provide safe environment	2	Licensing Violation
3/29/2025	CALMS - 00101534	Failed to administer medication as ordered	2	Licensing Violation
3/29/2025	CALMS - 00101536	Failed to use an ABST	2	Licensing Violation
3/29/2025	CALMS - 00101537	Failed to use an ABST	2	Licensing Violation
3/29/2025	CALMS - 00101538	Failed to assist with toileting	2	Licensing Violation
1/28/2025	CALMS - 00076229	Failed to provide a safe medication administration system	2	Licensing Violation
8/29/2024	OR0005335500	Failed to use an ABST	2	Licensing Violation

37 records found | Page 1 of 4

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Brookdale Troutdale
	Sanction Sanction	Allegation Allegation Failed to provide safe environment	Type Type License Condition	Effective date Effective date From To	End date End date From To	Actions
	RCFCD25-01192	Failed to provide safe environment	License Condition	10/22/2025	12/1/2025

1 record found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - Brookdale Troutdale

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Provider Details - Brookdale Troutdale

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