Provider Details - The Springs at Willowcreek | Licensed Long-Term Care Settings Search

The Springs at Willowcreek

4398 GLENCOE ST NE
Salem, OR 97301

(503) 581-4239

Administrator name: Melissa Lackey

ID: 50M174
Status: Open
Type: Residential Care Facility
Licensed beds: 85
Accepts Medicaid: Yes
Memory Care: Yes

Owner: Lancaster Woods Operator, LLC

401 NE THIRD STREET
Mcminnville, OR 97128

(503) 435-2323

Owner since: 8/1/2011

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

Review Consumer Statements

This tab displays five years of inspection history. For inspection information older than five years, please visit ODHS Records Request .
To learn more about inspections see: Provider Information

Records that are highlighted and show the icon, occurred under the current provider owner.

Inspections
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
5/30/2025	KIT004685	Kitchen	2
6/27/2024	KINR	State Licensure	2
5/15/2024	DY0C	Complaint Investig.	1
6/1/2023	72EK	State Licensure	2
6/6/2022	J8ZV	Validation	6

5 records found

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Abuse violations
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to adequately care plan related to falls Failed to administer medication as ordered Failed to assure resident was safe Failed to follow care plan Failed to intervene when resident's condition changed Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from rough treatment Failed to provide a safe medication administration system Failed to provide appropriate pain control Failed to provide safe environment Failed to provide service	Level Level Between And	Type Type Abuse: Financial abuse Abuse: Neglect Abuse: Verbal/Mental abuse
5/28/2025	00405287-AP-356300	Failed to follow care plan	2	Abuse: Neglect
3/24/2025	00390813-AP-341371	Failed to provide a safe medication administration system	2	Abuse: Neglect
11/3/2024	00364978-AP-315253	Failed to properly plan care	2	Abuse: Neglect
10/9/2024	00368091-AP-318318	Failed to provide appropriate pain control	3	Abuse: Neglect
10/9/2024	00359911-AP-310248	Failed to properly plan care	3	Abuse: Neglect
7/25/2024	00344704-AP-295197	Failed to follow care plan	2	Abuse: Neglect
2/23/2024	00316118-AP-268289	Failed to properly plan care	3	Abuse: Neglect
2/19/2024	00320535-AP-272380	Failed to properly plan care	3	Abuse: Neglect
1/23/2024	00315687-AP-267918	Failed to provide a safe medication administration system	3	Abuse: Neglect
8/18/2023	00281761-AP-236240	Failed to follow care plan	4	Abuse: Neglect

55 records found | Page 1 of 6

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Licensing violations
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to assure resident rights Failed to assure timely medical treatment Failed to follow care plan Failed to properly plan care Failed to protect resident from financial exploitation Failed to provide a safe medication administration system Failed to provide appropriate staffing Failed to provide safe environment Failed to provide service Failed to use an ABST	Level Level Between And	Type Type Licensing Violation
12/15/2025	00445896-AP-397914	Failed to follow care plan	2	Licensing Violation
10/20/2025	CALMS - 00093618	Failed to provide safe environment	2	Licensing Violation
10/20/2025	CALMS - 00093620	Failed to provide a safe medication administration system	2	Licensing Violation
10/20/2025	00437884-AP-389741	Failed to provide a safe medication administration system	3	Licensing Violation
10/20/2025	CALMS - 00093619	Failed to properly plan care	2	Licensing Violation
1/27/2025	CALMS - 00075595	Failed to use an ABST	2	Licensing Violation
1/13/2025	CALMS - 00075592	Failed to use an ABST	2	Licensing Violation
12/28/2024	CALMS - 00075589	Failed to use an ABST	2	Licensing Violation
12/18/2024	CALMS - 00075582	Failed to use an ABST	2	Licensing Violation
12/15/2024	CALMS - 00075587	Failed to use an ABST	2	Licensing Violation

28 records found | Page 1 of 3

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Regulatory actions
	Sanction Sanction	Allegation Allegation Failed to meet the scheduled and unscheduled needs of residents	Type Type License Condition	Effective date Effective date From To	End date End date From To	Actions
	RCFCD24-01199	Failed to meet the scheduled and unscheduled needs of residents	License Condition	12/10/2024	5/30/2025

1 record found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - The Springs at Willowcreek

About these reports

Annual reporting requirements

Available reports

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