Provider Details - Crystal Terrace Memory Care | Licensed Long-Term Care Settings Search

This provider has one or more active conditions on its license. See the for more detail.

Crystal Terrace Memory Care

320 JADE TERRACE
Klamath Falls, OR 97601

Administrator name: Rachel Vandusen

ID: 50M300
Status: Open
Type: Residential Care Facility
Licensed beds: 44
Accepts Medicaid: Yes
Memory Care: Yes

Owner: Klamath Falls Msl, LLC

4 PARK PLAZA, STE 400
Irvine, 92614

(949) 242-1400

Owner since: 4/1/2018

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

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Licensing inspections evaluate a provider’s compliance with rules and laws. Licensing surveyors look at a variety of factors, including quality of care and services provided, as well as the condition of the provider’s physical structure, equipment, staffing levels, policies, procedures and finances. Under federal requirements, nursing facilities receive recertification inspections and inspections following a complaint investigation. The inspections represent a snapshot of the provider’s compliance with regulatory requirements at the time the inspection took place.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Crystal Terrace Memory Care
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
9/5/2025	RL006492	Re-Licensure	11
9/12/2024	RL000191	Re-Licensure	24
10/3/2023	3UI6	State Licensure	2
7/6/2022	9YJV	State Licensure	0
9/20/2021	FO3J	Validation	12

5 records found

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Crystal Terrace Memory Care
Date Date From To	Report number Report number	Allegation Allegation Failed to adequately care plan related to falls Failed to assist with eating Failed to assist with toileting Failed to follow care plan Failed to intervene when resident's condition changed Failed to properly plan care Failed to protect resident from involuntary seclusion Failed to protect resident from verbal abuse Failed to provide a safe medication administration system Failed to provide a therapeutic diet Failed to provide appropriate staffing Failed to provide safe environment Failed to provide service	Level Level Between And	Type Type Abuse: Neglect
2/13/2026	00458977-AP-411235	Failed to provide safe environment	2	Abuse: Neglect
11/27/2025	00441858-AP-393800	Failed to properly plan care	2	Abuse: Neglect
11/21/2025	00455668-AP-407825	Failed to properly plan care	2	Abuse: Neglect
11/20/2025	00440810-AP-392743	Failed to provide safe environment	2	Abuse: Neglect
11/5/2025	00437650-AP-389496	Failed to properly plan care	2	Abuse: Neglect
11/5/2025	00437655-AP-389500	Failed to provide safe environment	2	Abuse: Neglect
11/4/2025	00437343-AP-389158	Failed to provide service	2	Abuse: Neglect
9/17/2025	00427536-AP-379194	Failed to provide a safe medication administration system	2	Abuse: Neglect
9/16/2025	00427547-AP-379213	Failed to provide service	3	Abuse: Neglect
9/14/2025	00426610-AP-378246	Failed to properly plan care	2	Abuse: Neglect

218 records found | Page 1 of 22

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Crystal Terrace Memory Care
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to administer medication as ordered Failed to administer ordered medication Failed to assure a qualified caregiver was present Failed to assure resident rights Failed to assure resident was safe Failed to care plan in accordance with assessment Failed to communicate necessary information Failed to cooperate with an investigation Failed to investigate injury of unknown origin to rule out abuse Failed to perform adequate screening or assessment Failed to properly plan care Failed to protect resident from involuntary seclusion Failed to provide a safe medication administration system Failed to provide a therapeutic diet Failed to provide appropriate staffing Failed to provide oversight and monitoring of change of condition Failed to provide safe environment Failed to provide service Failed to report potential or suspected abuse Failed to submit timely or adequate staffing documentation Failed to use an ABST Failure to provide a system that prevents theft or misuse of medication Falsified records	Level Level Between And	Type Type Licensing Violation
2/26/2026	CALMS - 00105024	Failed to provide service	2	Licensing Violation
2/18/2026	CALMS - 00104413	Falsified records	3	Licensing Violation
2/13/2026	CALMS - 00104409	Failed to provide service	4	Licensing Violation
2/13/2026	CALMS - 00104410	Failed to address resident's behavior	4	Licensing Violation
2/13/2026	CALMS - 00104411	Failed to report potential or suspected abuse	2	Licensing Violation
2/13/2026	CALMS - 00104412	Failed to provide a safe medication administration system	2	Licensing Violation
2/2/2026	CALMS - 00104407	Failed to provide service	2	Licensing Violation
2/2/2026	CALMS - 00104408	Failed to provide oversight and monitoring of change of condition	4	Licensing Violation
2/2/2026	CALMS - 00112337	Failed to provide service	2	Licensing Violation
1/31/2026	CALMS - 00105020	Failed to administer medication as ordered	2	Licensing Violation

117 records found | Page 1 of 12

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Crystal Terrace Memory Care
Sanction Sanction	Allegation Allegation Failed to provide appropriate housekeeping services Failed to provide safe environment Failed to staff as indicated by ABST	Type Type License Condition	Effective date Effective date From To	End date End date From To
RCFCD26-00177	Failed to provide safe environment	License Condition	2/13/2026
RCFCD24-01268	Failed to provide safe environment	License Condition	12/24/2024	12/1/2025
RCFCD24-01039	Failed to provide safe environment	License Condition	10/4/2024	12/1/2025
RCFCD24-01039	Failed to provide safe environment	License Condition	10/4/2024	12/1/2025
RCFCD24-01039	Failed to provide safe environment	License Condition	10/4/2024	12/1/2025
RCFCD24-01039	Failed to provide safe environment	License Condition	10/4/2024	12/1/2025
RCFCD24-01039	Failed to provide safe environment	License Condition	10/4/2024	12/1/2025
RCFCD24-01039	Failed to provide safe environment	License Condition	10/4/2024	12/1/2025
RCFCD24-01039	Failed to provide safe environment	License Condition	10/4/2024	12/1/2025
RCFCD24-01039	Failed to provide safe environment	License Condition	10/4/2024	12/1/2025

24 records found | Page 1 of 3

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - Crystal Terrace Memory Care

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Provider Details - Crystal Terrace Memory Care

About these reports

Annual reporting requirements

Available reports

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