Provider Details - New Friends Memory And Residential Care of Florence

New Friends Memory And Residential Care of Florence

3321 OAK ST
Florence, OR 97439

(541) 902-8821
directornewfriendsflorence@gmail.com

Administrator name: Nicole Cinquini

ID: 50R280
Status: Open
Type: Residential Care Facility
Licensed beds: 48
Accepts Medicaid: Yes
Memory Care: Yes

Owner: Elderberry Square Community, LLC

Owner since: 11/1/2010

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

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Licensing inspections evaluate a provider’s compliance with rules and laws. Licensing surveyors look at a variety of factors, including quality of care and services provided, as well as the condition of the provider’s physical structure, equipment, staffing levels, policies, procedures and finances. Under federal requirements, nursing facilities receive recertification inspections and inspections following a complaint investigation. The inspections represent a snapshot of the provider’s compliance with regulatory requirements at the time the inspection took place.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - New Friends Memory And Residential Care of Florence
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
8/18/2025	KIT006201	Kitchen	2
1/25/2024	JU8O	State Licensure	2
1/23/2023	OMEJ	Validation	9
10/13/2022	01BL	Complaint Investig.	3

4 records found

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - New Friends Memory And Residential Care of Florence
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to adequately care plan related to falls Failed to administer medication as ordered Failed to administer ordered medication Failed to assure food safety Failed to assure resident rights Failed to assure that a qualified caregiver was present Failed to assure timely medical treatment Failed to follow care plan Failed to intervene when resident's condition changed Failed to keep medication record current or accurate Failed to maintain a safe physical environment Failed to perform adequate screening or assessment Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from involuntary seclusion Failed to protect resident from rough treatment Failed to protect resident from verbal abuse Failed to provide a safe medication administration system Failed to provide or assist with hygiene Failed to provide oversight and monitoring of change of condition Failed to provide safe environment Failed to provide service Failure to provide a system that prevents theft or misuse of medication	Level Level Between And	Type Type Abuse: Financial abuse Abuse: Involuntary Seclusion Abuse: Neglect Abuse: Physical Abuse Abuse: Restraints Abuse: Sexual abuse Abuse: Verbal/Mental abuse
1/5/2026	00449401-AP-401329	Failed to properly plan care	3	Abuse: Neglect
11/9/2025	00439014-AP-390821	Failed to provide safe environment	2	Abuse: Neglect
11/7/2025	00437753-AP-389597	Failed to provide a safe medication administration system	2	Abuse: Neglect
11/5/2025	00437443-AP-389282	Failed to provide safe environment	2	Abuse: Neglect
10/15/2025	00438551-AP-390358	Failed to provide safe environment	2	Abuse: Neglect
7/23/2022	00212007-AP-171517	Failed to properly plan care	2	Abuse: Neglect
7/18/2022	00217832-AP-176856	Failed to provide a safe medication administration system	2	Abuse: Neglect
12/5/2021	00168232-AP-133408	Failed to provide a safe medication administration system	2	Abuse: Neglect
7/21/2021	00151070-AP-119556	Failed to provide a safe medication administration system	2	Abuse: Neglect
7/1/2021	00148519-AP-117454	Failed to provide safe environment	4	Abuse: Neglect

113 records found | Page 1 of 12

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - New Friends Memory And Residential Care of Florence
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to adequately care plan related to falls Failed to administer medication as ordered Failed to administer ordered medication Failed to assure resident rights Failed to assure resident was safe Failed to care plan in accordance with assessment Failed to have medication available Failed to keep medication record current or accurate Failed to make facility or resident records accessible Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from verbal abuse Failed to provide a homelike environment Failed to provide a safe medication administration system Failed to provide appropriate staffing Failed to provide safe environment Failed to provide service Failed to report potential or suspected abuse Failed to staff as indicated by ABST Failed to use an ABST	Level Level Between And	Type Type Licensing Violation
12/9/2025	CALMS - 00095917	Failed to use an ABST	2	Licensing Violation
9/12/2025	CALMS - 00096643	Failed to use an ABST	2	Licensing Violation
3/9/2025	CALMS - 00086254	Failed to staff as indicated by ABST	2	Licensing Violation
2/20/2025	CALMS - 00086183	Failed to staff as indicated by ABST	2	Licensing Violation
9/23/2022	OR0003798103	Failed to provide service	2	Licensing Violation
11/24/2021	OR0003321701	Failed to administer medication as ordered	0	Licensing Violation
6/14/2020	OR0002525500	Failed to assure resident was safe	1	Licensing Violation
6/13/2019	CO19311	Failed to provide safe environment	2	Licensing Violation
4/4/2019	SR19120	Failed to report potential or suspected abuse	3	Licensing Violation
1/8/2019	OR0001703703	Failed to have medication available	1	Licensing Violation

53 records found | Page 1 of 6

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - New Friends Memory And Residential Care of Florence
	Sanction Sanction	Allegation Allegation Failed to staff as indicated by ABST	Type Type License Condition	Effective date Effective date From To	End date End date From To	Actions
	RCFCD25-00834	Failed to staff as indicated by ABST	License Condition	9/16/2025	3/4/2026

1 record found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - New Friends Memory And Residential Care of Florence

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Provider Details - New Friends Memory And Residential Care of Florence

About these reports

Annual reporting requirements

Available reports

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