Provider Details - Crystal Terrace | Licensed Long-Term Care Settings Search

Crystal Terrace

1000 TOWN CENTER DRIVE
Klamath Falls, OR 97601

Administrator name: Krystal Cleveland

ID: 50R292
Status: Open
Type: Residential Care Facility
Licensed beds: 43
Accepts Medicaid: Yes
Memory Care: No

Owner: Klamath Falls Msl, LLC

4 PARK PLAZA, STE 400
Irvine, 92614

(949) 242-1400

Owner since: 4/1/2018

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

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Licensing inspections evaluate a provider’s compliance with rules and laws. Licensing surveyors look at a variety of factors, including quality of care and services provided, as well as the condition of the provider’s physical structure, equipment, staffing levels, policies, procedures and finances. Under federal requirements, nursing facilities receive recertification inspections and inspections following a complaint investigation. The inspections represent a snapshot of the provider’s compliance with regulatory requirements at the time the inspection took place.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Crystal Terrace
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
4/24/2025	RL003898	Re-Licensure	7
11/20/2024	KIT001391	Kitchen	1
5/21/2024	3JZY	Complaint Investig.	1
10/3/2023	HYQB	State Licensure	1
7/6/2022	1FTM	State Licensure	0
9/22/2021	S2MR	Validation	18

6 records found

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Crystal Terrace
Date Date From To	Report number Report number	Allegation Allegation Failed to adequately care plan related to falls Failed to care plan in accordance with assessment Failed to follow care plan Failed to intervene when resident's condition changed Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from mental or emotional abuse Failed to provide a safe medication administration system Failed to provide oversight and monitoring of change of condition Failed to provide safe environment Failed to provide service	Level Level Between And	Type Type Abuse: Financial abuse Abuse: Neglect Abuse: Verbal/Mental abuse
12/24/2025	00447343-AP-399395	Failed to provide service	2	Abuse: Neglect
11/2/2025	00436506-AP-388376	Failed to follow care plan	2	Abuse: Neglect
9/22/2025	00428533-AP-380227	Failed to provide service	2	Abuse: Neglect
7/15/2025	00417918-AP-369243	Failed to properly plan care	2	Abuse: Neglect
7/15/2025	00417918-AP-379887	Failed to properly plan care	2	Abuse: Neglect
5/1/2025	00399036-AP-349768	Failed to provide safe environment	2	Abuse: Neglect
4/18/2025	00396457-AP-347102	Failed to follow care plan	3	Abuse: Neglect
4/3/2025	00398442-AP-349126	Failed to provide a safe medication administration system	2	Abuse: Neglect
3/30/2025	00393280-AP-344084	Failed to properly plan care	2	Abuse: Neglect
3/17/2025	00390165-AP-340844	Failed to properly plan care	2	Abuse: Neglect

34 records found | Page 1 of 4

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Crystal Terrace
Date Date From To	Report number Report number	Allegation Allegation Failed to administer medication as ordered Failed to cooperate with an investigation Failed to follow care plan Failed to meet the scheduled and unscheduled needs of residents Failed to perform adequate screening or assessment Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from mental or emotional abuse Failed to protect resident from rough treatment Failed to provide a safe medication administration system Failed to provide appropriate staffing Failed to provide safe environment Failed to report potential or suspected abuse Failed to submit timely or adequate staffing documentation Failed to use an ABST	Level Level Between And	Type Type Licensing Violation
10/25/2025	CALMS - 00107292	Failed to properly plan care	2	Licensing Violation
10/25/2025	CALMS - 00107293	Failed to report potential or suspected abuse	2	Licensing Violation
7/9/2025	CALMS - 00085281	Failed to provide safe environment	2	Licensing Violation
7/9/2025	CALMS - 00085297	Failed to provide safe environment	2	Licensing Violation
7/9/2025	CALMS - 00085850	Failed to provide safe environment	2	Licensing Violation
7/9/2025	CALMS - 00086741	Failed to cooperate with an investigation	2	Licensing Violation
7/9/2025	CALMS - 00086749	Failed to cooperate with an investigation	2	Licensing Violation
7/9/2025	CALMS - 00086802	Failed to cooperate with an investigation	2	Licensing Violation
7/9/2025	CALMS - 00086810	Failed to cooperate with an investigation	2	Licensing Violation
7/9/2025	CALMS - 00086812	Failed to cooperate with an investigation	2	Licensing Violation

36 records found | Page 1 of 4

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Crystal Terrace
	Sanction Sanction	Allegation Allegation Failed to properly plan care	Type Type License Condition	Effective date Effective date From To	End date End date From To	Actions
	RCFCD25-00675	Failed to properly plan care	License Condition	7/1/2025	8/13/2025

1 record found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - Crystal Terrace

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Provider Details - Crystal Terrace

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Available reports

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