Provider Details - Prestige Senior Living Orchard Heights Memory Care

Prestige Senior Living Orchard Heights Memory Care

695 ORCHARD HEIGHTS RD NW
Salem, OR 97304

(503) 566-9052
hilarie.hope@prestigecare.com

Administrator name: Hilarie Hope

ID: 50R297
Status: Open
Type: Residential Care Facility
Licensed beds: 18
Accepts Medicaid: Yes
Memory Care: Yes

Owner: CHP Salem-Orchard Heights OR Tenant Corp.

Owner since: 12/1/2013

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

Review Consumer Statements

Licensing inspections evaluate a provider’s compliance with rules and laws. Licensing surveyors look at a variety of factors, including quality of care and services provided, as well as the condition of the provider’s physical structure, equipment, staffing levels, policies, procedures and finances. Under federal requirements, nursing facilities receive recertification inspections and inspections following a complaint investigation. The inspections represent a snapshot of the provider’s compliance with regulatory requirements at the time the inspection took place.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Prestige Senior Living Orchard Heights Memory Care
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
6/24/2025	RL005119	Re-Licensure	14
5/2/2025	KIT004206	Kitchen	2
2/15/2024	U1BV	State Licensure	2
12/7/2022	SJPL	State Licensure	2
6/27/2022	KOW5	Validation	14

5 records found

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Prestige Senior Living Orchard Heights Memory Care
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to adequately care plan related to falls Failed to administer medication as ordered Failed to administer ordered medication Failed to assure timely medical treatment Failed to follow care plan Failed to properly plan care Failed to protect resident from inappropriate sexual contact Failed to protect resident from rough treatment Failed to provide a safe medication administration system Failed to provide oversight and monitoring of change of condition Failed to provide safe environment Failed to provide service Failed to use restraint properly Failure to provide a system that prevents theft or misuse of medication	Level Level Between And	Type Type Abuse: Financial abuse Abuse: Neglect Abuse: Physical Abuse
2/11/2026	00457336-AP-409553	Failed to follow care plan	3	Abuse: Neglect
8/29/2025	00427038-AP-378672	Failed to assure timely medical treatment	3	Abuse: Neglect
8/29/2025	00427038-AP-396167	Failed to follow care plan	2	Abuse: Neglect
9/22/2023	00287241-AP-241448	Failure to provide a system that prevents theft or misuse of medication	2	Abuse: Neglect
3/17/2023	00252909-AP-208631	Failed to properly plan care	3	Abuse: Neglect
11/4/2022	00230718-AP-188624	Failed to provide service	4	Abuse: Neglect
11/4/2022	00230718-AP-191919	Failed to provide service	3	Abuse: Neglect
6/24/2022	00214622-AP-173918	Failed to provide service	3	Abuse: Neglect
5/14/2022	00200086-AP-160888	Failed to follow care plan	2	Abuse: Neglect
4/14/2022	00194830-AP-155973	Failed to follow care plan	2	Abuse: Neglect

37 records found | Page 1 of 4

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Prestige Senior Living Orchard Heights Memory Care
Date Date From To	Report number Report number	Allegation Allegation Failed to assist with toileting Failed to assure food safety Failed to assure resident rights Failed to follow care plan Failed to keep resident record current or accurate Failed to properly plan care Failed to provide a safe medication administration system Failed to provide safe environment Failed to provide service Failed to report potential or suspected abuse Failed to use an ABST	Level Level Between And	Type Type Licensing Violation
3/14/2026	CALMS - 00107802	Failed to keep resident record current or accurate	2	Licensing Violation
2/11/2026	CALMS - 00107106	Failed to use an ABST	2	Licensing Violation
12/15/2023	00307273-AP-260074	Failed to follow care plan	2	Licensing Violation
6/27/2020	00091208-AP-068663	Failed to provide safe environment	2	Licensing Violation
6/25/2020	00091225-AP-068700	Failed to provide safe environment	2	Licensing Violation
6/7/2019	SR19180	Failed to report potential or suspected abuse	3	Licensing Violation
5/6/2019	OR0001886100	Failed to assure food safety	1	Licensing Violation
3/5/2019	SR19123	Failed to report potential or suspected abuse	3	Licensing Violation
1/28/2019	OR0001731700	Failed to provide service	1	Licensing Violation
10/23/2018	OR0001611400	Failed to assist with toileting	1	Licensing Violation

18 records found | Page 1 of 2

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Prestige Senior Living Orchard Heights Memory Care
	Sanction Sanction	Allegation Allegation Failed to use an ABST	Type Type License Condition	Effective date Effective date From To	End date End date From To	Actions
	RCFCD22-01474	Failed to use an ABST	License Condition	10/7/2022	4/18/2023

1 record found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - Prestige Senior Living Orchard Heights Memory Care

Quick links

Warning

Provider Details - Prestige Senior Living Orchard Heights Memory Care

About these reports

Annual reporting requirements

Available reports

Warning