Provider Details - Waterford Grand Memory Care | Licensed Long-Term Care Settings Search

Waterford Grand Memory Care

600 WATERFORD WAY
Eugene, OR 97401

(541) 636-3329

Administrator name: Laura Calles

ID: 50R411
Status: Open
Type: Residential Care Facility
Licensed beds: 64
Accepts Medicaid: No
Memory Care: Yes

Owner: VOP Waterford Grand, LLC

500 North Hurstbourne Parkway
Louisville, 40222

(503) 357-9000

Owner since: 9/1/2026

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

Review Consumer Statements

This tab displays five years of inspection history. For inspection information older than five years, please visit ODHS Records Request .
To learn more about inspections see: Provider Information

Records that are highlighted and show the icon, occurred under the current provider owner.

Inspections
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
1/23/2025	RL002260	Re-Licensure	14
8/8/2024	TPUV	State Licensure	4
7/28/2023	F2EO	State Licensure	2
6/29/2023	7CBF	Complaint Investig.	1
8/16/2022	7FSV	State Licensure	2

5 records found

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Abuse violations
Date Date From To	Report number Report number	Allegation Allegation Failed to adequately care plan related to falls Failed to follow care plan Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from rough treatment Failed to provide a safe medication administration system Failed to provide or assist with hygiene Failed to provide oversight and monitoring of change of condition Failed to provide safe environment Failed to provide service Failure to provide a system that prevents theft or misuse of medication	Level Level Between And	Type Type Abuse: Financial abuse Abuse: Neglect Abuse: Physical Abuse
3/22/2026	00466193-AP-418554	Failed to provide a safe medication administration system	2	Abuse: Neglect
12/18/2025	00446264-AP-398593	Failed to follow care plan	2	Abuse: Neglect
11/17/2025	00447063-AP-399721	Failed to properly plan care	2	Abuse: Neglect
7/3/2025	00412008-AP-363661	Failed to provide safe environment	2	Abuse: Neglect
4/1/2025	00392937-AP-343562	Failed to provide safe environment	2	Abuse: Neglect
2/28/2025	00405626-AP-356644	Failed to provide safe environment	2	Abuse: Neglect
1/27/2025	00380020-AP-330502	Failed to provide safe environment	2	Abuse: Neglect
1/25/2025	00380568-AP-331083	Failed to provide a safe medication administration system	2	Abuse: Neglect
7/24/2024	00344283-AP-328658	Failed to provide or assist with hygiene	2	Abuse: Neglect
7/9/2024	00341238-AP-291987	Failed to provide safe environment	2	Abuse: Neglect

52 records found | Page 1 of 6

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Licensing violations
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to administer medication as ordered Failed to assure resident was safe Failed to follow care plan Failed to maintain a safe physical environment Failed to meet the scheduled and unscheduled needs of residents Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from mental or emotional abuse Failed to protect resident from physical abuse Failed to provide a safe medication administration system Failed to provide appropriate staffing Failed to provide safe environment Failed to provide service Failed to use an ABST Failed to use restraint properly	Level Level Between And	Type Type Licensing Violation
6/10/2026	CALMS - 00114421	Failed to provide safe environment	2	Licensing Violation
4/26/2026	CALMS - 00113922	Failed to meet the scheduled and unscheduled needs of residents	2	Licensing Violation
4/22/2026	00471901-AP-424227	Failed to protect resident from mental or emotional abuse	2	Licensing Violation
4/19/2026	00471892-AP-424224	Failed to use restraint properly	2	Licensing Violation
4/16/2026	CALMS - 00108655	Failed to provide appropriate staffing	2	Licensing Violation
4/16/2026	CALMS - 00108657	Failed to properly plan care	2	Licensing Violation
4/15/2026	CALMS - 00113920	Failed to provide appropriate staffing	2	Licensing Violation
2/26/2026	CALMS - 00113810	Failed to use an ABST	2	Licensing Violation
1/14/2026	00451356-AP-403331	Failed to provide safe environment	2	Licensing Violation
11/12/2025	00438683-AP-390500	Failed to follow care plan	2	Licensing Violation

40 records found | Page 1 of 4

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Regulatory actions
Sanction Sanction	Allegation Allegation Failed to meet the scheduled and unscheduled needs of residents Failed to update staffing plan based on ABST Failed to use an ABST	Type Type License Condition	Effective date Effective date From To	End date End date From To
RCFCD25-00217	Failed to meet the scheduled and unscheduled needs of residents	License Condition	4/3/2025	5/30/2025
RCFCD25-00217	Failed to use an ABST	License Condition	4/3/2025	5/30/2025
RCFCD23-00940	Failed to update staffing plan based on ABST	License Condition	8/14/2023	11/15/2023

3 records found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - Waterford Grand Memory Care

About these reports

Annual reporting requirements

Available reports

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