Provider Details - New Friends of Coos Bay | Licensed Long-Term Care Settings Search

New Friends of Coos Bay

955 KENTUCKY AVE
Coos Bay, OR 97420

(541) 808-9730
ed@newfriendsofcoosbay.com

Administrator name: Jessi Caywood

ID: 50R491
Status: Open
Type: Residential Care Facility
Licensed beds: 55
Accepts Medicaid: Yes
Memory Care: Yes

Owner: New Friends Memory Care, LLC

25260 SW PARKWAY AVE., STE B
Wilsonville, OR 97070

(503) 826-5190

Owner since: 11/1/2023

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

Review Consumer Statements

Licensing inspections evaluate a provider’s compliance with rules and laws. Licensing surveyors look at a variety of factors, including quality of care and services provided, as well as the condition of the provider’s physical structure, equipment, staffing levels, policies, procedures and finances. Under federal requirements, nursing facilities receive recertification inspections and inspections following a complaint investigation. The inspections represent a snapshot of the provider’s compliance with regulatory requirements at the time the inspection took place.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - New Friends of Coos Bay
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
2/6/2026	KIT009285	Kitchen	3
8/28/2025	CHOW006393	Change of Owner	13
11/14/2024	QRU0	Complaint Investig.	3
11/14/2024	IKGP	Complaint Investig.	3
7/10/2024	HBKI	Complaint Investig.	2
3/11/2024	KXJT	Complaint Investig.	2
12/12/2023	7GHY	State Licensure	4
7/30/2023	87U2	Complaint Investig.	2
3/10/2023	Q7NM	Complaint Investig.	2
12/21/2022	CEKN	Complaint Investig.	5

12 records found | Page 1 of 2

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - New Friends of Coos Bay
Date Date From To	Report number Report number	Allegation Allegation Failed to answer call light in a timely manner Failed to assure physician services Failed to follow care plan Failed to meet the scheduled and unscheduled needs of residents Failed to obtain medical order Failed to properly plan care Failed to provide a safe medication administration system Failed to provide inservice Failed to provide or assist with hygiene Failed to provide oversight and monitoring of change of condition Failed to provide safe environment Failed to provide service Failed to provide transportation for medical or social purposes	Level Level Between And	Type Type Abuse: Neglect
12/10/2025	00444688-AP-396679	Failed to provide safe environment	3	Abuse: Neglect
10/30/2025	00436348-AP-388219	Failed to provide safe environment	3	Abuse: Neglect
6/14/2025	00407829-AP-358859	Failed to properly plan care	3	Abuse: Neglect
4/30/2025	00399192-AP-349909	Failed to provide inservice	2	Abuse: Neglect
2/11/2025	00385701-AP-357772	Failed to provide safe environment	2	Abuse: Neglect
1/26/2025	00380014-AP-330498	Failed to provide safe environment	3	Abuse: Neglect
12/11/2024	00371307-AP-321644	Failed to meet the scheduled and unscheduled needs of residents	2	Abuse: Neglect
7/4/2024	00340808-AP-291585	Failed to provide safe environment	3	Abuse: Neglect
5/6/2024	00329698-AP-280979	Failed to properly plan care	2	Abuse: Neglect
4/24/2024	00327354-AP-278752	Failed to provide a safe medication administration system	2	Abuse: Neglect

54 records found | Page 1 of 6

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - New Friends of Coos Bay
Date Date From To	Report number Report number	Allegation Allegation Failed to administer medication as ordered Failed to administer ordered medication Failed to follow care plan Failed to meet the scheduled and unscheduled needs of residents Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from physical abuse Failed to protect resident from verbal abuse Failed to provide a safe medication administration system Failed to provide appropriate staffing Failed to provide inservice Failed to provide or assist with hygiene Failed to provide oversight and monitoring of change of condition Failed to provide safe environment Failed to provide service Failed to staff as indicated by ABST Failed to use an ABST Failure to provide a system that prevents theft or misuse of medication	Level Level Between And	Type Type Licensing Violation
11/8/2025	00438352-AP-390140	Failed to provide safe environment	2	Licensing Violation
11/8/2025	00440147-AP-391999	Failed to provide inservice	2	Licensing Violation
10/30/2025	CALMS - 00095404	Failed to properly plan care	3	Licensing Violation
9/29/2025	00429668-AP-381393	Failed to provide inservice	2	Licensing Violation
9/24/2025	00428959-AP-380658	Failed to provide inservice	2	Licensing Violation
9/18/2025	00427839-AP-379518	Failed to provide safe environment	2	Licensing Violation
7/6/2025	00412545-AP-363733	Failed to provide inservice	2	Licensing Violation
7/6/2025	00412861-AP-364024	Failed to provide inservice	2	Licensing Violation
7/4/2025	00412517-AP-363702	Failed to provide inservice	2	Licensing Violation
6/29/2025	00426866-AP-378500	Failed to provide safe environment	2	Licensing Violation

75 records found | Page 1 of 8

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - New Friends of Coos Bay
Sanction Sanction	Allegation Allegation Failed to meet the scheduled and unscheduled needs of residents Failed to provide safe environment Failed to use an ABST	Type Type License Condition	Effective date Effective date From To	End date End date From To
RCFCD25-01085	Failed to provide safe environment	License Condition	10/15/2025	2/4/2026
RCFCD24-00559	Failed to meet the scheduled and unscheduled needs of residents	License Condition	7/9/2024	8/29/2024
RCFCD24-00559	Failed to use an ABST	License Condition	7/9/2024	8/29/2024

3 records found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - New Friends of Coos Bay

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Provider Details - New Friends of Coos Bay

About these reports

Annual reporting requirements

Available reports

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