Provider Details - Pelican Pointe | Licensed Long-Term Care Settings Search

Pelican Pointe

615 WASHBURN WAY
Klamath Falls, OR 97603

Administrator name: Nicole Murphy

ID: 5MA131
Status: Open
Type: Residential Care Facility
Licensed beds: 48
Accepts Medicaid: Yes
Memory Care: No

Owner: Welltower Tenant Group LLC

4500 DORR ST.
Toledo, 43615

(419) 247-2800

Owner since: 4/1/2022

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

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Licensing inspections evaluate a provider’s compliance with rules and laws. Licensing surveyors look at a variety of factors, including quality of care and services provided, as well as the condition of the provider’s physical structure, equipment, staffing levels, policies, procedures and finances. Under federal requirements, nursing facilities receive recertification inspections and inspections following a complaint investigation. The inspections represent a snapshot of the provider’s compliance with regulatory requirements at the time the inspection took place.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Pelican Pointe
	Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And	Actions
	6/4/2024	4WE3	State Licensure	1
	6/3/2024	DFHC	Validation	20

2 records found

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Pelican Pointe
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to adequately care plan related to falls Failed to administer medication as ordered Failed to assist with toileting Failed to assure a qualified caregiver was present Failed to assure resident rights Failed to assure timely medical treatment Failed to follow care plan Failed to intervene when resident's condition changed Failed to perform adequate screening or assessment Failed to properly plan care Failed to properly use restraint Failed to protect resident from financial exploitation Failed to protect resident from inappropriate sexual contact Failed to protect resident from physical abuse Failed to protect resident from rough treatment Failed to provide appropriate staffing Failed to provide or assist with hygiene Failed to provide oversight and monitoring of change of condition Failed to provide safe environment Failed to provide service	Level Level Between And	Type Type Abuse: Financial abuse Abuse: Neglect Abuse: Physical Abuse Abuse: Sexual abuse Abuse: Verbal/Mental abuse
12/27/2025	00454615-AP-406739	Failed to properly plan care	2	Abuse: Neglect
12/14/2025	00445970-AP-398014	Failed to properly plan care	3	Abuse: Neglect
9/4/2024	00354702-AP-305012	Failed to properly plan care	2	Abuse: Neglect
9/4/2024	00354702-AP-305028	Failed to provide safe environment	2	Abuse: Neglect
10/1/2021	00164181-AP-130218	Failed to follow care plan	2	Abuse: Neglect
7/16/2021	00151456-AP-119912	Failed to properly plan care	2	Abuse: Neglect
7/16/2021	00151456-AP-121307	Failed to assist with toileting	2	Abuse: Neglect
6/19/2021	00145530-AP-115025	Failed to provide safe environment	2	Abuse: Neglect
6/14/2021	00144767-AP-114305	Failed to provide or assist with hygiene	2	Abuse: Neglect
4/11/2021	00134502-AP-105559	Failed to assist with toileting	2	Abuse: Neglect

135 records found | Page 1 of 14

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Pelican Pointe
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to administer medication as ordered Failed to assure resident rights Failed to follow care plan Failed to properly plan care Failed to protect resident from physical abuse Failed to protect resident from verbal abuse Failed to provide a safe medication administration system Failed to provide appropriate housekeeping services Failed to provide infection control Failed to provide or assist with hygiene Failed to provide or maintain resident care equipment Failed to provide safe environment Failed to report potential or suspected abuse	Level Level Between And	Type Type Licensing Violation
10/13/2021	00167477-AP-132833	Failed to follow care plan	3	Licensing Violation
4/30/2021	00137437-AP-108080	Failed to provide safe environment	2	Licensing Violation
4/11/2021	00134533-AP-105553	Failed to provide or assist with hygiene	2	Licensing Violation
3/10/2021	00164912-AP-130824	Failed to provide a safe medication administration system	3	Licensing Violation
12/29/2020	CALMS - 00009647	Failed to provide infection control	3	Licensing Violation
12/2/2020	00114824-AP-088737	Failed to protect resident from physical abuse	2	Licensing Violation
10/2/2020	00105607-AP-080636	Failed to protect resident from verbal abuse	2	Licensing Violation
3/24/2020	OR0002408500	Failed to assure resident rights	1	Licensing Violation
3/24/2020	OR0002408501	Failed to follow care plan	1	Licensing Violation
3/3/2020	00076583-AP-056468	Failed to provide safe environment	2	Licensing Violation

41 records found | Page 1 of 5

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Pelican Pointe
Sanction Sanction	Allegation Allegation Failed to provide safe environment	Type Type Condition License Condition	Effective date Effective date From To	End date End date From To
RCFCD21-01617	Failed to provide safe environment	License Condition	1/14/2021	1/19/2022
RCFCD19-017	Failed to provide safe environment	Condition	10/8/2019	1/10/2020
RCFCD19-016	Failed to provide safe environment	Condition	10/4/2019	10/8/2019
RCFCD17-013	Failed to provide safe environment	Condition	8/28/2017	12/1/2017

4 records found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - Pelican Pointe

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Provider Details - Pelican Pointe

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Available reports

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