Provider Details - Quail Crest Memory Care | Licensed Long-Term Care Settings Search

Quail Crest Memory Care

2630 LONE OAK WAY
Eugene, OR 97404

Administrator name: SANDRA HASKINS

ID: 5MA243
Status: Open
Type: Residential Care Facility
Licensed beds: 80
Accepts Medicaid: Yes
Memory Care: Yes

Owner: Quail Crest Holdings, LLC

2140 S. DUPONT HWY.
Dupont, 19934

(541) 601-2932

Owner since: 8/1/2019

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

Review Consumer Statements

Licensing inspections evaluate a provider’s compliance with rules and laws. Licensing surveyors look at a variety of factors, including quality of care and services provided, as well as the condition of the provider’s physical structure, equipment, staffing levels, policies, procedures and finances. Under federal requirements, nursing facilities receive recertification inspections and inspections following a complaint investigation. The inspections represent a snapshot of the provider’s compliance with regulatory requirements at the time the inspection took place.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Quail Crest Memory Care
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
10/22/2025	KIT007541	Kitchen	2
5/20/2025	QUJF	Complaint Investig.	2
3/6/2025	RL003010	Re-Licensure	19
7/24/2023	N68U	State Licensure	2
2/7/2023	NFI5	Complaint Investig.	2
8/15/2022	JWV6	State Licensure	2

6 records found

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Quail Crest Memory Care
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to adequately care plan related to falls Failed to administer medication as ordered Failed to assure resident rights Failed to assure timely medical treatment Failed to communicate necessary information Failed to follow care plan Failed to intervene when resident's condition changed Failed to perform adequate screening or assessment Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from mental or emotional abuse Failed to protect resident from rough treatment Failed to protect resident from verbal abuse Failed to provide a safe medication administration system Failed to provide appropriate staffing Failed to provide or maintain resident care equipment Failed to provide oversight and monitoring of change of condition Failed to provide peri care Failed to provide safe environment Failed to provide service	Level Level Between And	Type Type Abuse: Financial abuse Abuse: Neglect Abuse: Physical Abuse Abuse: Verbal/Mental abuse
5/10/2025	00407111-AP-358179	Failed to provide or maintain resident care equipment	2	Abuse: Neglect
5/10/2022	00199353-AP-160225	Failed to address resident's behavior	2	Abuse: Neglect
8/7/2021	00154212-AP-122163	Failed to provide safe environment	2	Abuse: Neglect
6/7/2021	00143337-AP-113074	Failed to provide safe environment	2	Abuse: Neglect
4/14/2021	00140257-AP-110390	Failed to provide a safe medication administration system	2	Abuse: Neglect
4/8/2021	00133670-AP-104790	Failed to follow care plan	2	Abuse: Neglect
3/25/2021	00131654-AP-103003	Failed to provide safe environment	4	Abuse: Neglect
12/26/2020	00118268-AP-091654	Failed to provide safe environment	3	Abuse: Neglect
11/30/2020	00114053-AP-088053	Failed to provide safe environment	3	Abuse: Neglect
11/9/2020	00111705-AP-086087	Failed to properly plan care	2	Abuse: Neglect

86 records found | Page 1 of 9

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Quail Crest Memory Care
Date Date From To	Report number Report number	Allegation Allegation Failed to adequately care plan related to falls Failed to administer medication as ordered Failed to administer ordered medication Failed to assist with toileting Failed to assure resident rights Failed to follow care plan Failed to intervene when resident's condition changed Failed to keep resident record current or accurate Failed to maintain a safe physical environment Failed to properly plan care Failed to protect resident from rough treatment Failed to provide a safe medication administration system Failed to provide appropriate activities Failed to provide appropriate staffing Failed to provide or assist with hygiene Failed to provide oversight and monitoring of change of condition Failed to provide safe environment Failed to provide service Failed to report potential or suspected abuse Failed to use an ABST	Level Level Between And	Type Type Licensing Violation
4/14/2025	CALMS - 00083042	Failed to provide a safe medication administration system	2	Licensing Violation
3/29/2025	CALMS - 00088901	Failed to use an ABST	2	Licensing Violation
3/27/2025	CALMS - 00088898	Failed to use an ABST	2	Licensing Violation
3/21/2025	CALMS - 00088895	Failed to use an ABST	2	Licensing Violation
3/15/2025	CALMS - 00088888	Failed to use an ABST	2	Licensing Violation
12/22/2024	CALMS - 00088849	Failed to use an ABST	2	Licensing Violation
12/6/2024	CALMS - 00083041	Failed to provide safe environment	2	Licensing Violation
5/16/2024	00331488-AP-282778	Failed to provide a safe medication administration system	2	Licensing Violation
1/18/2023	OR0003991600	Failed to provide appropriate staffing	2	Licensing Violation
1/18/2023	OR0003991602	Failed to provide a safe medication administration system	2	Licensing Violation

101 records found | Page 1 of 11

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Quail Crest Memory Care
	Sanction Sanction	Allegation Allegation Failed to provide service	Type Type Condition	Effective date Effective date From To	End date End date From To	Actions
	RCFCD17-006	Failed to provide service	Condition	4/24/2017	3/29/2018

1 record found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - Quail Crest Memory Care

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Provider Details - Quail Crest Memory Care

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