Provider Details - The Iris Memory Care | Licensed Long-Term Care Settings Search

The Iris Memory Care

1615 BRUSH COLLEGE RD NW
Salem, OR 97304

(503) 361-8599

khayes@livebsl.com

Administrator name: Katharine Hayes

ID: 70M030
Status: Open
Type: Assisted Living Facility
Licensed beds: 55
Accepts Medicaid: No
Memory Care: Yes

Owner: TLC West, LLC

3425 Boone Road Southeast
Salem, OR 97317

Owner since: 11/28/2001

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

Review Consumer Statements

This tab displays five years of inspection history. For inspection information older than five years, please visit ODHS Records Request .
To learn more about inspections see: Provider Information

Records that are highlighted and show the icon, occurred under the current provider owner.

Inspections
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
5/9/2025	KIT004327	Kitchen	2
12/20/2024	8FC2	Complaint Investig.	4
5/21/2024	BFHD	Validation	7
3/15/2024	ZU0Y	State Licensure	2
2/14/2024	WIKW	Licensure Complaint	3
2/14/2024	IZHH	Complaint Investig.	5
2/14/2024	7VCQ	Complaint Investig.	1
2/14/2024	55GC	Licensure Complaint	1
5/10/2023	TEC5	State Licensure	0
12/13/2022	JO30	Complaint Investig.	1

11 records found | Page 1 of 2

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Abuse violations
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to administer medication as ordered Failed to administer ordered medication Failed to answer call light in a timely manner Failed to assure resident was safe Failed to assure timely medical treatment Failed to follow care plan Failed to intervene when resident's condition changed Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from physical abuse Failed to provide a safe medication administration system Failed to provide appropriate pain control Failed to provide medical treatment as ordered Failed to provide oversight and monitoring of change of condition Failed to provide safe environment Failed to provide service	Level Level Between And	Type Type Abuse: Financial abuse Abuse: Neglect
6/15/2025	00408990-AP-360049	Failed to provide service	2	Abuse: Neglect
4/2/2025	00393245-AP-343880	Failed to provide safe environment	2	Abuse: Neglect
12/6/2024	00370462-AP-320765	Failed to protect resident from physical abuse	2	Abuse: Neglect
12/5/2024	00370126-AP-320441	Failed to provide safe environment	2	Abuse: Neglect
10/23/2024	00362892-AP-313115	Failed to provide safe environment	2	Abuse: Neglect
10/23/2024	00362886-AP-313113	Failed to provide safe environment	2	Abuse: Neglect
10/2/2024	00359112-AP-309456	Failed to provide a safe medication administration system	2	Abuse: Neglect
10/2/2024	00359103-AP-309446	Failed to provide a safe medication administration system	2	Abuse: Neglect
10/2/2024	00359100-AP-309443	Failed to provide a safe medication administration system	2	Abuse: Neglect
10/2/2024	00359099-AP-309439	Failed to provide a safe medication administration system	2	Abuse: Neglect

98 records found | Page 1 of 10

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Licensing violations
Date Date From To	Report number Report number	Allegation Allegation Failed to address resident's behavior Failed to administer medication as ordered Failed to administer ordered medication Failed to answer call light in a timely manner Failed to assist with toileting Failed to assure a qualified caregiver was present Failed to assure resident rights Failed to assure resident was safe Failed to assure timely medical treatment Failed to care plan in accordance with assessment Failed to follow care plan Failed to have medication available Failed to investigate injury of unknown origin to rule out abuse Failed to make facility or resident records accessible Failed to meet the scheduled and unscheduled needs of residents Failed to perform adequate screening or assessment Failed to properly plan care Failed to protect resident from financial exploitation Failed to provide a homelike environment Failed to provide a safe medication administration system Failed to provide appropriate activities Failed to provide appropriate housekeeping services Failed to provide appropriate staffing Failed to provide inservice Failed to provide or maintain resident care equipment Failed to provide proper food/nutrition Failed to provide safe environment Failed to provide service Failed to report potential or suspected abuse Failed to update staffing plan based on ABST Failed to use an ABST	Level Level Between And	Type Type Licensing Violation
6/19/2026	CALMS - 00117438	Failed to make facility or resident records accessible	2	Licensing Violation
6/19/2026	CALMS - 00117435	Failed to make facility or resident records accessible	2	Licensing Violation
6/2/2026	CALMS - 00117423	Failed to report potential or suspected abuse	2	Licensing Violation
2/26/2026	CALMS - 00103523	Failed to make facility or resident records accessible	2	Licensing Violation
2/26/2026	CALMS - 00103515	Failed to make facility or resident records accessible	2	Licensing Violation
2/26/2026	CALMS - 00103510	Failed to make facility or resident records accessible	2	Licensing Violation
2/26/2026	CALMS - 00103508	Failed to make facility or resident records accessible	2	Licensing Violation
2/26/2026	CALMS - 00103435	Failed to make facility or resident records accessible	2	Licensing Violation
2/26/2026	CALMS - 00103431	Failed to make facility or resident records accessible	2	Licensing Violation
2/26/2026	CALMS - 00103421	Failed to make facility or resident records accessible	2	Licensing Violation

92 records found | Page 1 of 10

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Records that are highlighted and show the icon, occurred under the current provider owner.

Regulatory actions
	Sanction Sanction	Allegation Allegation Failed to provide a safe medication administration system	Type Type License Condition	Effective date Effective date From To	End date End date From To	Actions
	ALFCD24-01124	Failed to provide a safe medication administration system	License Condition	12/20/2024	2/26/2025

1 record found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - The Iris Memory Care

About these reports

Annual reporting requirements

Available reports

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