Provider Details - Heron Pointe Senior Living | Licensed Long-Term Care Settings Search

Heron Pointe Senior Living

504 Gwinn Street East
Monmouth, OR 97361

Administrator name: Anna Palomar

ID: 70M201
Status: Open
Type: Assisted Living Facility
Licensed beds: 74
Accepts Medicaid: Yes
Memory Care: No

Owner: Monmouth AL LLC

650 Hawthorne Avenue Southeast, Suite 210
Salem, OR 97301

(503) 391-9999

Owner since: 11/1/2024

If you have questions about this provider or its inspection and compliance history, please contact the provider at the phone number listed above.

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Licensing inspections evaluate a provider’s compliance with rules and laws. Licensing surveyors look at a variety of factors, including quality of care and services provided, as well as the condition of the provider’s physical structure, equipment, staffing levels, policies, procedures and finances. Under federal requirements, nursing facilities receive recertification inspections and inspections following a complaint investigation. The inspections represent a snapshot of the provider’s compliance with regulatory requirements at the time the inspection took place.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Heron Pointe Senior Living
Date Date From To	Event ID	Inspection type(s) Inspection type(s)	Deficiencies cited Deficiencies cited Between And
2/11/2025	OO3H	Complaint Investig.	1
2/23/2024	GDD6	State Licensure	1
8/20/2023	QR2N	Complaint Investig.	1
6/28/2023	QXW3	Complaint Investig.	3
2/2/2023	SW5R	State Licensure	0

5 records found

This list shows confirmed (substantiated) instances of abuse from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed. To learn more about abuse definitions, see: Definitions of Abuse

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Heron Pointe Senior Living
Date Date From To	Report number Report number	Allegation Allegation Failed to adequately care plan related to falls Failed to administer medication as ordered Failed to assist with toileting Failed to assure resident was safe Failed to follow care plan Failed to perform adequate screening or assessment Failed to properly plan care Failed to protect resident from financial exploitation Failed to provide a safe medication administration system Failed to provide medical treatment as ordered Failed to provide safe environment Failed to provide service Failure to provide a system that prevents theft or misuse of medication	Level Level Between And	Type Type Abuse: Financial abuse Abuse: Neglect
6/5/2025	00405873-AP-356872	Failed to protect resident from financial exploitation	2	Abuse: Neglect
12/24/2024	00374805-AP-325193	Failed to provide safe environment	2	Abuse: Neglect
12/19/2024	00374805-AP-336319	Failed to assure resident was safe	3	Abuse: Neglect
9/20/2024	00356039-AP-306359	Failed to assist with toileting	2	Abuse: Neglect
7/26/2024	00345663-AP-296133	Failed to provide service	3	Abuse: Neglect
6/18/2024	00337672-AP-288584	Failed to provide safe environment	2	Abuse: Neglect
6/6/2024	00356039-AP-323351	Failed to provide safe environment	2	Abuse: Neglect
8/20/2023	00304238-AP-262907	Failed to follow care plan	2	Abuse: Neglect
6/27/2023	00270689-AP-225571	Failed to provide service	3	Abuse: Neglect
3/18/2023	00252887-AP-208584	Failed to provide safe environment	2	Abuse: Neglect

37 records found | Page 1 of 4

This list shows confirmed (substantiated) licensing violations from 2010 onward. Open investigations and complaints that are being appealed by the provider are not listed.

Records that are highlighted and show the icon, occurred under the current provider owner.

Provider Details - Heron Pointe Senior Living
Date Date From To	Report number Report number	Allegation Allegation Failed to administer medication as ordered Failed to assure resident rights Failed to assure resident was safe Failed to follow care plan Failed to meet the scheduled and unscheduled needs of residents Failed to notify family Failed to properly plan care Failed to protect resident from financial exploitation Failed to protect resident from physical abuse Failed to provide a safe medication administration system Failed to provide appropriate staffing Failed to provide or maintain resident care equipment Failed to provide proper food/nutrition Failed to provide safe environment Failed to provide service Failed to staff as indicated by ABST	Level Level Between And	Type Type Licensing Violation
1/15/2025	CALMS - 00083010	Failed to staff as indicated by ABST	2	Licensing Violation
1/15/2025	CALMS - 00083012	Failed to meet the scheduled and unscheduled needs of residents	2	Licensing Violation
12/25/2024	CALMS - 00083312	Failed to staff as indicated by ABST	2	Licensing Violation
11/21/2024	CALMS - 00083011	Failed to provide proper food/nutrition	2	Licensing Violation
11/3/2024	00364427-AP-314675	Failed to provide service	2	Licensing Violation
11/3/2024	00364427-AP-314675A	Failed to provide service	2	Licensing Violation
9/11/2024	CALMS - 00083427	Failed to administer medication as ordered	2	Licensing Violation
4/14/2024	00324974-AP-276505	Failed to follow care plan	2	Licensing Violation
3/31/2024	00324974-AP-276506	Failed to follow care plan	2	Licensing Violation
7/15/2023	OR0004390300	Failed to meet the scheduled and unscheduled needs of residents	2	Licensing Violation

31 records found | Page 1 of 4

Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license. This section of the website currently displays only license conditions dating back to 2010 and no other types of regulatory action. Additional records will be added over time as resources allow.

Provider Details - Heron Pointe Senior Living
	Sanction Sanction	Allegation Allegation	Type Type	Effective date Effective date From To	End date End date From To	Actions
No Results Found

0 records found

The Oregon Department of Human Services publishes annual reports about assisted living and residential care facilities, including those with memory care endorsements. The reports show how facilities are doing in areas like staffing, safety, and resident experience.

Facilities submit this information once each year using an online reporting tool. The results reflect how each facility operated during that year. The information is self-reported by facilities and is not independently audited by the department. This means the reports show what facilities report about their own performance.

Each year, assisted living and residential care facilities must report information on:

Retention of direct care staff
Compliance with staff training requirements
Number of resident falls that result in injury
Incidence of use of antipsychotic medications for non-standard purposes
Results of an annual resident satisfaction survey conducted by an independent entity

Facilities submit this information electronically each year. Reporting began in 2020. Instructions and definitions are updated annually and published on the Residential Care Quality Metrics Program web page

Provider Details - Heron Pointe Senior Living

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Provider Details - Heron Pointe Senior Living

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