Print Violation: 00283460-AP-237914

Provider Information

Willow Creek Assisted Living

175 NE 16TH STREET
Madras, OR 97741

Date: 9/1/2023
Report number: 00283460-AP-237914
Type: Abuse: Neglect
Level: 2 - Minor harm or potential for moderate harm
Allegation: Failed to assure resident rights
Result: Substantiated
Rule(s) Violated: 411-054-0025(1)(a) and (b)
411-054-0027(1)(g) and (s)
411-054-0028(2)
Findings: According to the documentation, the Alleged Perpetrator 2 (AP2) assure the Alleged Victim’s (AV) rights to receive items they purchased online. In June of 2023, the AV ordered a television online from Wal Mart to have delivered at the facility. Upon arrival of the television, the AP2 ordered staff to withhold the package until the AV paid their overdue rent. In September of 2023, AP2 was told by the local APS office they had to deliver the package to the AV as this was a violation of resident’s rights. On the same day, the AP2 delivered the package, which is a violation of resident rights, is considered neglect of care and constitutes abuse. The facility failed to ensure resident rights which is a violation of Oregon Administrative Rules.