Print Violation: 00298954-AP-252383

Provider Information

Comfort Village LLC

16161 BURGESS RD
La Pine, OR 97739

Date: 11/23/2023
Report number: 00298954-AP-252383
Type: Licensing Violation
Level: 2 - Minor harm or potential for moderate harm
Allegation: Failed to protect resident from verbal abuse
Result: Substantiated
Rule(s) Violated: 411-054-0027(1)(f) and (r)
411-054-0028(2):
Findings: Alleged Victim (AV) relies on the facility for his/her care. It was determined that Alleged Perpetrator 2 (AP2) used profanities and verbally ridiculing words towards AV while providing care per witnessed statements, AV is deaf and woke up due to incontinence and walked in the common area. AP2’s verbal abuse and ridiculing towards AV had been happening for months until it was finally brought to management's attention. AP2 failed to protect AV from verbal abuse, which is neglect of care and constitutes abuse. The facility failed to protect AV from verbal abuse, which is a violation of Oregon Administrative Rules.