Aging and People with Disabilities
Safety, Oversight and Quality
Print Violation: 00354126-AP-304521
Provider Information
Newberry Estates Senior Living Community
1010 NE PURCELL BLVD
Bend, OR 97701
- Provider ID
- 70M217
- Administrator
- Melody Bristow
- Phone
- (541) 385-8500
- mbristow@areteliving.com
Violation Details
- Date
- 9/5/2024
- Report number
- 00354126-AP-304521
- Type
- Abuse: Neglect
- Level
- 3 - Moderate harm or potential for serious harm
- Allegation
- Failed to provide safe environment
- Result
- Substantiated
- Rule(s) Violated
-
411-054-0025(1)(a) and (b)
411-054-0027(1)(g) and (s)
411-054-0028(2)
- Findings
- On or about September 5, 2024, Alleged Perpetrator 2 (AP2) verbally abused Alleged Victim (AV) by making degrading comments about AV's room and blaming AV for the loss of his/her personal property when AV confronted AP2 about his/her missing personal property. AP2 spoke with AV in a loud tone as a result of AV's confrontation. At time of incident, AP2 was working at the facility as a caregiver for residents including AV. Based on facility documentation and interviews, AP2's response and behaviors towards AV was degrading, particularly criticizing the cleanliness of AV's room, accusing AV of hoarding, and blaming AV for the removal on his/her personal items. AP2's actions constitutes verbal abuse. The facility failed to follow proper procedures and communication regarding AV's clothing removal, contributed to the escalation of tensions between AV and staff, which led to emotional distress and conflict. The facility's failure to resolve AV's clothing issue, compounded by the turnover in management, led to an escalation of tensions, resulting in the verbal/emotional distress experienced by AV. The facility's failure to provide a safe environment for AV is considered which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- Sanction
- ALFCP25-00267 $500.00 fine assessed