Print Violation: 00393592-AP-344257

Provider Information

Dallas Retirement Village Assisted Living

340 NW BRENTWOOD ST
Dallas, OR 97338

Date: 3/31/2025
Report number: 00393592-AP-344257
Type: Licensing Violation
Level: 2 - Minor harm or potential for moderate harm
Allegation: Failed to protect resident from verbal abuse
Result: Substantiated
Rule(s) Violated: External site: 411-054-0025(1)(a) and (b)
External site: 411-054-0027(1)(g) and (s)
External site: 411-054-0028(2)
Findings: On or about March 31, 2025, Alleged Perpetrator 2 (AP2) entered Alleged Victim (AV's) room to assist Witness 4 (W4) in toileting AV. AV informed AP2 that AV's sibling passed away earlier that day. AP2 replied that AP2 did not care. AP2 used a condescending, rude tone when AP2 told AV to use AV's legs and stand up. AV got upset and yelled at AP2 to leave AV's room. AV could hear AP2 over the walkie telling other staff AV was having behaviors, being rude and demanding. AV was grieving and AP2's behavior added to AV's stress, causing AV distress. AP2’s actions are a violation of resident rights, are considered neglect of care and constitutes verbal abuse. The facility failed to provided oversight and a safe environment, which is a violation of Oregon Administrative rules.