Print Violation: 00406872-AP-357948

Provider Information

Lakeland Senior Living

261 LOTO STREET
Eagle Point, OR 97524

Date: 6/10/2025
Report number: 00406872-AP-357948
Type: Licensing Violation
Level: 2 - Minor harm or potential for moderate harm
Allegation: Failed to protect resident from verbal abuse
Result: Substantiated
Rule(s) Violated: External site: 411-054-0025(1)(a) and (b)
External site: 411-054-0027(1)(a)g) and (s)
External site: 411-054-0028(1)(a) and (b)
Findings: Alleged Perpetrator #2 (AP2) directed AV to take their medications using inappropriate and disrespectful language. Alleged Victim (AV) relies on the facility for his/her care. AV has slight hearing loss, so staff are to speak loud and clear, not to yell. Alleged Perpetrator 2 has history of being verbally abusive towards co-coworkers, and had a grievance filed against h/h. On or about June 9, 2025 AP2 was administering medications to AV. AV was having a hard time swallowing the pudding and pill, AP2 directed AV to take their medications using inappropriate and disrespectful language. AV felt that the yelling was unkind and expressed discomfort with having to call staff for assistance due to AP2's reaction. AP2’s actions are a violation of resident rights, are considered neglect of care and constitute verbal abuse, the facility failed to ensure the residents rights/treatment was being followed, which is a violation of Oregon Administrative rules.