Print Violation: 00431775-AP-383580

Provider Information

Touchmark at Mount Bachelor Village

19800 SW TOUCHMARK WAY
Bend, OR 97702

Date: 10/8/2025
Report number: 00431775-AP-383580
Type: Licensing Violation
Level: 2 - Minor harm or potential for moderate harm
Allegation: Failed to protect resident from verbal abuse
Result: Substantiated
Rule(s) Violated: External site: 411-054-0025(1)(a) and (b)
External site: 411-054-0027(1)(g) and (s)
Findings: The Alleged Victim (AV) relies on the facility for his/her care. According to an investigation, on October 8, 2025, Alleged Perpetrator 2 (AP2) walked into the dining area where AV was in a verbal dispute with another resident. AP2 told AV to "eat your food and be quiet" and shortly after AP2 told AV to go to their room. AV became agitated when AP2 raised their voice at them. AP2 then initiated an unrecommended transfer to attempt to get AV up to their walker, resulting in AV shoving their walker at AP2 out of frustration and then falling to the ground. AP2 actions are considered verbal/emotional abuse. The facility failed to protect AV from verbal/emotional abuse which is a violation of Oregon Administrative Rules.