Print Violation: 00241892-AP-198588

Provider Information

Crystal Terrace Memory Care

320 JADE TERRACE
Klamath Falls, OR 97601

Date: 1/7/2023
Report number: 00241892-AP-198588
Type: Abuse: Neglect
Level: 2 - Minor harm or potential for moderate harm
Allegation: Failed to protect resident from verbal abuse
Result: Substantiated
Rule(s) Violated: 411-054-0025(1)(a) and (b)
411-054-0027(1)(f) and (r)
411-054-0028(2)
Findings: On or about January 7, 2023, the Alleged Perpetrator 2 (AP2) made inappropriate verbal comments toward Alleged Victim (AV) causing AV to cry, stay in his/her room and not eat. AP2 is responsible for verbal/emotional abuse. According to documentation, AP2 made verbal comments to residents repeatedly, despite being previously reported to the facility management. The facility failed to protect AV from inappropriate verbal comments made by AP2 and the failure is a violation of resident rights, is considered neglect of care and constitutes abuse.
Sanction: RCFCP23-01203 $500.00 fine assessed