Print Violation: 00289671-AP-243728

Provider Information

Crystal Terrace

1000 TOWN CENTER DRIVE
Klamath Falls, OR 97601

Date: 9/22/2023
Report number: 00289671-AP-243728
Type: Abuse: Neglect
Level: 2 - Minor harm or potential for moderate harm
Allegation: Failed to provide safe environment
Result: Substantiated
Rule(s) Violated: 411-054-0027(1)(g) and (s)
411-054-0028(2)
Findings: Alleged Victim (AV) relies on the facility for his/her care. AV described the way that Alleged Perpetrator 2 (AP2) was touching his/her hair in a sexual manner and compared it to how AV’s deceased spouse would when he/she was younger. AV stated this made him/her feel uncomfortable. During an interview with AP2, AP2 admitted to touching AV’s hair. Alleged Perpetrator 3 (AP3) had experience at the local management level at the facility and had been trained in reporting abuse. AP3 said that he/she had heard from employees that AP2 was “creepy”. AP3 had knowledge of a resident making a complaint about AP2. AP3 acknowledged that something should have been done about AP2 being able to continue caring for residents. AP2 and AP3 failed to provide a safe environment for AV, which is neglect of care and constitutes abuse. The facility failed to assure AV received a safe environment, which is a violation of resident rights, is neglect of care and constitutes abuse.
Sanction: RCFCP25-00947 $250.00 fine assessed