Print Violation: 00364427-AP-314675A

Provider Information

Heron Pointe Senior Living

504 Gwinn Street East
Monmouth, OR 97361

Date: 11/3/2024
Report number: 00364427-AP-314675A
Type: Licensing Violation
Level: 2 - Minor harm or potential for moderate harm
Allegation: Failed to provide service
Result: Substantiated
Rule(s) Violated: External site: 411-054-0025(1)(a) and (b)
External site: 411-054-0027(1)(g) and (s)
External site: 411-054-0028(2)
External site: 411-054-0036(2)(g)
Findings: On or about November 3, 2024, the Alleged Victim (AV) called for assistance from facility staff. Alleged Perpetrator #2 (AP2) answered the call light but refused to assist AV and told AV to eliminate in his/her incontinence brief. AV felt this was humiliating. AP2's actions are a violation of resident rights, are considered neglect of care and constitute abuse. The facility's failure is a violation of Oregon Administrative Rules.