Print Violation: 00365262-AP-315540

Provider Information

Touchmark In The West Hills

840 SW TOUCHMARK WAY
Portland, OR 97225

Date: 11/7/2024
Report number: 00365262-AP-315540
Type: Licensing Violation
Level: 2 - Minor harm or potential for moderate harm
Allegation: Failed to protect resident from verbal abuse
Result: Substantiated
Rule(s) Violated: External site: 411-054-0025(1)(a) and (b)
External site: 411-054-0027(1)(a)(g) and (s)
External site: 411-054-0028(2)
Findings: On or about November 8, 2024, Alleged Perpetrator #2 (AP2) engaged in a verbal altercation with the Alleged Victim (AV). AP2 cussed at and called AV names during the altercation. AV was visibly upset by the altercation. AP2's actions are a violation of resident rights, are considered neglect of care and constitute verbal abuse. The facility's failure to protect AV from verbal abuse is a violation of Oregon Administrative Rules.