Provider Details

Aging and People with Disabilities

Safety, Oversight and Quality

Oregon Department of Human Services Logo

Print Violation: 00376098-AP-326518

Provider Information


Brookdale Troutdale

1201 SW CHERRY PARK ROAD
Troutdale, OR 97060

Provider ID
50A236
Administrator
MELISSA ZENTZ
Phone
(503) 465-8104
Email
melzen@brookdale.com

Violation Details


Date
1/8/2025
Report number
00376098-AP-326518
Type
Abuse: Neglect
Level
2 - Minor harm or potential for moderate harm
Allegation
Failed to properly plan care
Result
Substantiated
Findings
According to the documentation, the facility failed to properly care plan appropriate, progressive interventions for the Alleged Victim’s repeated falls. From about December 31, 2024, through January 16, 2025, the AV experienced approximately four (4) falls resulting in pain and unreasonable discomfort. There was no documented evidence the facility implemented progressive interventions to prevent the AV from falling. The failure to properly care plan resulted in multiple falls causing bruising, pain and unreasonable discomfort, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
Sanction
RCFCP25-00272 $188.00 fine assessed