Print Violation: 00385248-AP-335725

Provider Information

Crystal Terrace Memory Care

320 JADE TERRACE
Klamath Falls, OR 97601

Date: 2/16/2025
Report number: 00385248-AP-335725
Type: Abuse: Neglect
Level: 2 - Minor harm or potential for moderate harm
Allegation: Failed to assist with toileting
Result: Substantiated
Rule(s) Violated: 411-054-0027(1)(g) and (s)
411-054-0028(2)
411-054-0030(1)((e)(G)
Findings: Alleged Victim (AV) was a total assist with most of his/her care needs, and was wheelchair bound. on or about February 16, 2025, AV asked to be toileted, but was refused care and told to wait until after mealtime was over. As a result, AV was denied toileting care, he/she reported feeling uncomfortable while having to wait. The facility failed to assist AV with toileting, which is a violation of resident rights, is neglect of care and constitutes abuse.
Sanction: RCFCP25-00701 $250.00 fine assessed