Provider Details

Aging and People with Disabilities

Safety, Oversight and Quality

Oregon Department of Human Services Logo

Print Violation: 00406061-AP-357110

Provider Information


Brookdale Troutdale

1201 SW CHERRY PARK ROAD
Troutdale, OR 97060

Provider ID
50A236
Administrator
MELISSA ZENTZ
Phone
(503) 465-8104
Email
melzen@brookdale.com

Violation Details


Date
5/30/2025
Report number
00406061-AP-357110
Type
Abuse: Neglect
Level
2 - Minor harm or potential for moderate harm
Allegation
Failed to properly plan care
Result
Substantiated
Findings
According to the documentation, the facility failed to care plan appropriate interventions to prevent the Alleged Victim (AV) from falling. On or about May 27, 2025, the AV attempted to self-transfer out of their wheelchair, resulting in a non-injury fall. A temporary service plan (TSP) was created to instruct staff to have eyes on the AV at all times. The staff confirmed this TSP was not able to be followed due to staff needing to step away to assist other residents. on or about May 30, 2025, the AV experienced an unwitnessed fall. The facility failed to care plan appropriate interventions to prevent the AV’s known history of falls, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
Sanction
RCFCP25-00981 $375.00 fine assessed