Provider Details

Aging and People with Disabilities

Safety, Oversight and Quality

Oregon Department of Human Services Logo

Print Violation: 00416879-AP-368130

Provider Information


Brookdale Troutdale

1201 SW CHERRY PARK ROAD
Troutdale, OR 97060

Provider ID
50A236
Administrator
MELISSA ZENTZ
Phone
(503) 465-8104
Email
melzen@brookdale.com

Violation Details


Date
7/26/2025
Report number
00416879-AP-368130
Type
Abuse: Neglect
Level
2 - Minor harm or potential for moderate harm
Allegation
Failed to provide safe environment
Result
Substantiated
Findings
The Alleged Victim (AV) relies on the facility to provide a safe environment. On July 26, 2025, AV was able to open a facility door that was supposed to be locked and elope from the facility to an area very close to a busy road. The facility was aware that the doors were not locking correctly. The facility failed to provide a safe environment, which is neglect and constitutes abuse.
Sanction
RCFCP26-00367 $281.00 fine assessed