Provider Details

Aging and People with Disabilities

Safety, Oversight and Quality

Oregon Department of Human Services Logo

Print Violation: 00471097-AP-423529

Provider Information


Brookdale Troutdale

1201 SW CHERRY PARK ROAD
Troutdale, OR 97060

Provider ID
50A236
Administrator
MELISSA ZENTZ
Phone
(503) 465-8104
Email
melzen@brookdale.com

Violation Details


Date
4/12/2026
Report number
00471097-AP-423529
Type
Licensing Violation
Level
2 - Minor harm or potential for moderate harm
Allegation
Failed to assist with transfer
Result
Substantiated
Findings
The Alleged Victim (AV) relies on the facility for care and services. AV requires the assistance of a caregiver with transfers and ambulation. The Alleged Perpetrator 2 (AP2) was assisting AV to the bathroom and turned and left AV to ambulate independently to get something from AV's closet. AV fell and suffered a fractured arm, which required AV to go to the hospital. The facility failed to provide assistance with transfers which is a violation of Oregon Administrative Rule. AP2 failed to follow the care plan and provide AV with transfer assistance, which is neglect of care and constitutes abuse.