Provider Details

Aging and People with Disabilities

Safety, Oversight and Quality

Oregon Department of Human Services Logo

Print Violation: 00475650-AP-428126

Provider Information


Brookdale Troutdale

1201 SW CHERRY PARK ROAD
Troutdale, OR 97060

Provider ID
50A236
Administrator
MELISSA ZENTZ
Phone
(503) 465-8104
Email
melzen@brookdale.com

Violation Details


Date
5/9/2026
Report number
00475650-AP-428126
Type
Abuse: Neglect
Level
2 - Minor harm or potential for moderate harm
Allegation
Failed to intervene when resident's condition changed
Result
Substantiated
Findings
The Alleged Victim (AV) relies on the facility for care and services. AV suffered multiple falls from 05/09-05/18/2026 which included falls with injuries. The facility failed to implement progressive interventions to AV's care plan to attempt to mitigate the continued falls, which is a violation of resident rights, is neglect which is considered abuse.
Sanction
RCFCP26-00702 $375.00 fine assessed