Provider Details

Aging and People with Disabilities

Safety, Oversight and Quality

Oregon Department of Human Services Logo

Print Violation: 00475657-AP-428107

Provider Information


Brookdale Troutdale

1201 SW CHERRY PARK ROAD
Troutdale, OR 97060

Provider ID
50A236
Administrator
MELISSA ZENTZ
Phone
(503) 465-8104
Email
melzen@brookdale.com

Violation Details


Date
5/8/2026
Report number
00475657-AP-428107
Type
Abuse: Neglect
Level
2 - Minor harm or potential for moderate harm
Allegation
Failed to provide safe environment
Result
Substantiated
Findings
The Alleged Victim (AV) relies on the facility to provide services and a safe environment. On May 8, 2026, AV was able to exit the facility without the knowledge of facility staff. AV was found by individuals from a neighboring building who called the facility to alert them that AV was with them. This is when the facility was made aware that AV was missing from the facility. The facility failed to provide a safe environment for AV, which is a violation of resident rights and is neglect which constitutes abuse.
Sanction
RCFCP26-00680 $375.00 fine assessed