Provider Details

Aging and People with Disabilities

Safety, Oversight and Quality

Oregon Department of Human Services Logo

Print Violation: CALMS - 00086011

Provider Information


Crystal Terrace Memory Care

320 JADE TERRACE
Klamath Falls, OR 97601

Provider ID
50M300
Administrator
Rachel Vandusen
Phone
(541) 273-7336
Email
rachelvandusen@mbk.com

Violation Details


Date
3/5/2025
Report number
CALMS - 00086011
Type
Licensing Violation
Level
2 - Minor harm or potential for moderate harm
Allegation
Failed to provide appropriate staffing
Result
Substantiated
Rule(s) Violated
411-054-0070
Findings
The facility failed to provide qualified awake direct care staff, sufficient in number to meet the 24-hour scheduled and unscheduled needs of each resident in accordance with OAR 411-054-0070; per a complaint staff leave during the night and do not respond to residents, which is a violation of Oregon Administrative Rules.